1. Entity Identification
BIOSANI – Agricultura Biológica e Proteção Integrada Lda., hereinafter referred to as Biosani, registered at the Commercial Registry of Palmela under corporate number 503255785, with headquarters at Quinta de São Brás, Serra do Louro, 2950-354 Palmela, Portugal, is the owner and operator of the website www.biosani.com, as well as all associated services, content, products, and digital platforms.
General, administrative and commercial contact: info@biosani.com, or alternatively by registered mail with return receipt sent to: BIOSANI – Agricultura Biológica e Proteção Integrada Lda., Quinta de São Brás, Serra do Louro, 2950-354 Palmela, Portugal.
These Terms and Conditions apply to all users, regardless of their country of access.
2. Scope and Purpose
These Terms and Conditions govern:
- The use of Biosani’s website and digital platforms.
- The provision of technical, commercial and informational services.
- The sale of products, when applicable.
- The rules of interaction between users and Biosani.
- The general conditions applicable to international operations.
By using Biosani’s website or services, the user declares that they have read, understood and fully accepted these Terms and Conditions.
3. Website Use
The user agrees to:
- Use the website lawfully and appropriately.
- Not engage in actions that may damage, disable or overload the website.
- Not access restricted areas without authorization.
- Not use the website for fraudulent purposes, unauthorized commercial activities or violation of third‑party rights.
Biosani may suspend or block access to users who violate these rules.
4. Information, Content and Technical Responsibility
Biosani provides technical, agronomic, commercial and institutional content. However:
- Information may be updated without prior notice.
- Biosani does not guarantee the complete absence of errors or interruptions.
- Use of the information is the sole responsibility of the user.
- Agricultural decisions should be supported by qualified professionals.
5. Products, Services and Commercial Conditions
5.1. Prices
- Presented in euros (€) or other currencies when applicable.
- Include VAT when required by Portuguese law or indicate the applicable rate to be added.
- May vary depending on the country of delivery or service provision.
5.2. Orders
- Considered valid after electronic confirmation.
- May be refused in case of evident pricing errors, incorrect information or unavailability.
5.3. Payments
- Processed through authorized partners, including Easypay – Instituição de Pagamento, Lda.
- Biosani does not store card data or banking credentials.
- International transactions may involve external entities and local regulations.
5.4. Invoicing
Issued in accordance with Portuguese legislation or, for international operations, in accordance with applicable local law.
5.5. Availability
Subject to stock, technical capacity, logistics or local regulation.
6. International Operations
Biosani may operate in any country, directly or through partners.
The user acknowledges that:
- Products and services may be subject to specific local regulations.
- Certain solutions may not be available in some countries.
- Shipping costs, taxes, customs duties or legal requirements may vary.
- Biosani complies with applicable international standards, including export, safety and technical compliance rules.
7. Returns and Cancellations Policy
Applicable when products or services are sold:
- The user has 14 days to exercise the right of withdrawal (DL 24/2014).
- Customized, perishable or agriculture‑specific products may not be eligible for return.
- Cancellations must be requested in writing.
- Biosani responds within a maximum of 10 business days.
- Additional rules may apply to international operations.
8. Intellectual Property
All website content — texts, images, logos, trademarks, technical documents, graphics and software — is owned by Biosani or licensed third parties. Reproduction, distribution or modification without prior authorization is prohibited.
9. Limitation of Liability
Biosani is not responsible for:
- Damages resulting from improper use of the website.
- Temporary service interruptions.
- Content from external websites linked via hyperlink.
- Technical or agricultural decisions made solely based on website information.
- Legal or operational restrictions applicable in third countries.
10. Data Protection
Personal data processing is governed by the Privacy Policy available at: https://www.biosani.com/en/privacy-policy. Biosani complies with the GDPR and, in international operations, also with applicable local legislation.
11. Cookies
The use of cookies is governed by Biosani’s Cookie Policy, when applicable.
12. Dispute Resolution
For disputes in Portugal: Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL): www.centroarbitragemlisboa.pt
For international disputes:
- Local alternative dispute resolution mechanisms apply.
- When permitted, Portuguese law applies as subsidiary law.
13. Applicable Law
- For operations in Portugal: Portuguese law.
- For operations in the European Union: applicable EU legislation.
- For international operations: local legislation, without prejudice to mandatory Portuguese rules when applicable.
14. Amendments
Biosani may update these Terms and Conditions at any time. The version published on the website is the one in force.
15. Electronic Communications
The user accepts that all electronic communications sent by Biosani — including emails, notifications, alerts, updates, service confirmations or digital documents — have the same legal validity as communications in physical format.
16. Technical or Service Changes
Biosani reserves the right to modify, suspend, update or discontinue any functionality, content, digital service or technical component of the website without prior notice, whenever necessary for operational, legal, technological or security reasons.
17. Contacts
For matters related to these Terms and Conditions: info@biosani.com
